Shipping policy
We only ship within the USA (lower 48 only). We typically ship within 1-2 business days after the order is received, and orders can be expected to arrive at a customer within 3-7 business days from the order date. Shipping may also be subject to sellers shipping policy, please see specific sellers shipping policy on sellers storefront page.
Please note that Mad Jack Outdoor and its sellers may opt not to ship to PO Boxes. We may reject, or in some cases cancel orders, if it is being shipped to a PO Box.
If you have any additional questions, please feel free to reach out on our contact page.
Claims and Return of Goods
Distributor will honor claims and accept buyer’s remorse returns for a limited period and for specific reasons as set forth herein.
Timing and Reporting
All claims must be initiated by email to michele@madjackoutdoor.com within 15 days from the delivered date.
Mad Jack Outdoor will notify Customer if any credit for partial or full outbound shipping costs will be included with Customer’s claim refund depending on the type of claim and number of items claimed vs number of items ordered. For example, if one item out of ten is received damaged there is no partial shipping reimbursement. If one item is received damaged in a one item order, there is full outbound shipping reimbursement.
The customer is responsible for the cost to ship items back and is subject to a 15% restocking fee. RMA numbers expire if the return is not received at the designated warehouse within 15 days of issuance.
Where an RMA has expired, no credit will be issued to the Customer. Any return Product that arrives used, opened or in poor condition will not be entitled to a refund. All buyer’s remorse returns must be received undamaged, in the original packaging and able to be re-sold.
Types of Claims
Not received- Claims for products billed but not received are subject to review and verification by Distributor's Inventory Control department.
Mis-Picks - Claims for wrong product shipped are to subject to review by Distributors Inventory Control department. The UPC number from the item received is required. Distributor will notify Customer if a UPS call tag will be issued for the wrong item(s) received for return shipment at Distributor expense.
Buyer’s Remorse - Returns due to buyer’s remorse (where customer changes his/her mind) are to be issued an Return Merchandise Authorization (“RMA”) approval number and instructions upon receipt of request to michele@madjackoutdoor.com. Instructions on how to return will be sent with the RMA number.
Undelivered Packages – Distributor will issue a refund for lost in transit shipments that are not delivered to the final destination. Distributor will not issue a refund for packages where a delivery confirmation has been received from the shipping carrier. Distributor does not utilize Signature Delivery service option. A package may be declared lost in transit if tracking shows no movement after 5 business days.
Expired Inventory – All claims for expired inventory must be accompanied with the Expiration Date. Distributor will not issue a refund for expired merchandise if the order was shipped within 30 or more days from the “best by” date.
Damaged Claims – All damage claims must be accompanied by digital photograph and details describing the damage.
Manufacturer Defects – Distributor will issue a refund for a defect claim such as a missing safety seal or no label. Quality complaints due to taste, touch or smell should be reported to the manufacturer for a warranty claim.
Product Image Not Matching Product - Distributor is not responsible for new product labeling where the image in the product feed or ordering portal is not the exact version the consumer receives. If the UPC number is kept the same then no significant changes to the product have been made and no claim will be honored.
